Sales consultant - Harvey Nichols

Position - Sales Consultant

Date of Interview - 4th June 2003

Round - 1 of 1

Notes on the interview - One on one interview with the floor manager and then a walk round the shop discussing brands and what I liked about them and how you may go about selling them. Setting up scenarios of trying to sell to different customers.

Questions

How would you deal with a difficult customer?

What is important about customer service?

Tell us about a time you have gone above and beyond to provide good customer service?

What would you do if you thought an item didn't look good on a customer? Would you still sell it to them?

Important to stress, link sales for any retail job. i.e. selling a belt to go with a pair of trousers. They love it if you talk about that!

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